Welcome to your retreat experience! I can’t tell you how excited I am that you’ve decided to join us.
I totally understand that taking time away from your life and business can be a challenge, but having experienced the incredible value and breakthroughs that come from investing in yourself and engaging in retreat experiences, I know it will be worth it!
To help you get the most out of your retreat experience, I’d like to provide you with some information so you can clearly understand what is involved, what’s included, what we expect from you, and lastly, what you can expect from us, and that is what we hope to achieve within these terms and conditions.
These terms and conditions set out the entire arrangement between us and since we understand that reading legal documents is not always fun, we’ve tried really hard to make things as simple as possible by avoiding the use of complicated legal terms or jargon. We simply want to ensure that we start off in the best possible way with clear expectations for the retreat, so that you can focus on getting the maximum benefit from your retreat experience!
1. INTRODUCTION
1.1 These terms and conditions (“Terms”) apply to the delivery of business-related services and support delivered as part of a package (“the Retreat”) by Anna Khanna (“we”, “us”, “our”) and you, the purchaser of the Retreat (“you”), are deemed to accept them when you complete our booking form and place your order for the purchase of the Retreat and/or provide payment for the Retreat. For the purposes of these Terms, if you are a corporate entity then “you’ shall include your officers, agents and employees and you agree to procure their compliance with these Terms.
1.2 These Terms, along with our Privacy Notice which can be found at www.annakhanna.com/rise-retreat (“Website””) represent the entire agreement between us and apply to the exclusion of any other terms or any previous course of dealing. All services provided as part of the Retreat will be subject to these Terms.
2. THE RETREAT
2.1 The Retreat is designed to provide business owners and entrepreneurs with the space and opportunity to recharge, refocus, learn, connect and strategise with like-minded individuals.
2.2 The Retreat will take place at the retreat venue (“Retreat Venue”) in the location as specified in the Schedule (“Retreat Location”).
2.3 The cost for attending the Retreat (“the Fee”) is as set out in the Schedule and is payable in accordance with these Terms.
2.4 As part of the Retreat, you will have access to the facilities, experiences, support and activities ("Services”) as set out in the Schedule. Anything not listed in the Services description in the Schedule is not included as part of the Retreat.
2.5 All Services will be delivered with reasonable care and skill. Since the Retreat is a group experience then any information shared during the Retreat by us or our guest experts, will be intended for a group audience and is not intended to be information personal to you, unless we advise otherwise.
2.6 We reserve the right to make amendments, revisions or changes to the Retreat or any part of the Retreat, or cancel, amend, change or reschedule any part as is reasonably required. If we do need to make any changes then we will ensure that the Services and the Retreat still match the original description, except where a change enhances the original description. We shall not be liable for any reasonable changes that are made to the Retreat and the Services delivered as part of the Retreat.
3. SECURING YOUR RETREAT PLACE
3.1 To secure your place as a Retreat guest (“Guest”) you must complete the online booking form available via Thrivecart/Pay it Monthly and then provide us with payment of the Fee in full or your initial payment, should you opt to pay via a payment plan.
3.2 We reserve the right to cancel your booking where we discover an error with the description of the Retreat, any Services, the price, where the Retreat is unavailable or fully booked on the dates you request, or where we consider that the Retreat may not be right for you. If we cancel in these circumstances, we will notify you by email and provide a full refund of any payment made in connection with your purchase of the Retreat.
4. YOUR OBLIGATIONS
4.1 During the Retreat you may have the opportunity to review and make decisions concerning your personal and home life, business and career, finances, lifestyle, education and development and health and wellness. You accept and understand that any such reviews, subsequent decisions, implementation and action will be your sole responsibility and that we shall not be liable for your failure to make any decisions, put into action any plans or strategy or for any results whether direct or indirect arising out of your participation in, or attendance at, the Retreat.
4.2 You accept that during the Retreat you may be exposed to information or situations which trigger an emotional response. At all times you will remain responsible for your own emotional state and therefore it is important that you are mentally well enough to engage with the Retreat and Services. In the event you are currently undergoing medical or other professional help concerning your mental health or wellness then you should provide your practitioner with details of the Retreat and your intention to participate and inform us if appropriate and relevant.
4.3 You accept and understand that attending the Retreat and using the Services is not a substitute for counselling or other therapy services. In the event that you are currently undergoing medical or other professional help concerning your mental health or wellness then you should inform your practitioner of your intention to attend the Retreat and the existence of these Terms and inform us if appropriate and relevant.
4.4 Where any fitness related classes or physical activities are offered as part of the Retreat, it is your responsibility to ensure that you are fit and well enough before attempting to engage or participate. If you have any concerns regarding your fitness, health, or ability to safely participate in any of the Services provided or offered as part of the Retreat then you agree to seek appropriate medical or other relevant professional advice before undertaking that activity or Service.
4.5 We reserve the right to cease delivery of the Services or temporarily exclude you from the Retreat where we have concerns as to your suitability to safely participate and engage with any aspect of the Services or the Retreat as set out in clauses 4.2, 4.3 and 4.4 above. Following such action, we will arrange to speak with you to discuss the matter and to determine whether you will continue with the Retreat or be asked to leave. Where you are asked to leave then our arrangement will terminate and no refund will be provided.
4.6 You shall be responsible for ensuring that you are fit to travel and that you comply with any legal requirements to travel to the Retreat, including but not limited to, obtaining any required travel visas, licences, certifications or consents and that you are responsible for checking any immunisation or health requirements to enable you to safely travel to and participate in the Retreat.
4.7 You agree to act in a safe and sensible manner at all times during the Retreat and to comply with any guidance or rules of attendance that are provided by us, the Retreat Venue or the Retreat Location, including but not limited to Health and Safety policies and procedures and any visitor or country rules, legal obligations or requirements.
4.8 You accept that it shall be your responsibility to ensure that you have adequate insurance to cover your travel, accommodation and any obligations as set out within these Terms.
4.9 You agree to notify us at the time of booking of any dietary requirements, allergies or intolerances that may affect your ability to participate in the Retreat or use any of the Services.
4.10 You agree and understand that the Retreat can only be cancelled or terminated in accordance with the relevant provisions contained within these Terms and that the agreement between us is personal to you and cannot be assigned or transferred to anyone else without our express consent in writing.
5. ENGAGING WITH OTHER RETREAT GUESTS
5.1 It is important to us that the Retreat is a safe space for everyone attending and therefore we ask you to agree to conduct yourself in a reasonable and responsible manner at all times and not to act in a manner which may cause offence, distress or alarm to anyone else attending the Retreat or may affect the enjoyment of the Retreat by another individual attending the Retreat (“Other Guest”).
5.2 Where we consider, in our reasonable opinion, that you are in breach of clause 5.1 above, then we reserve the right to withdraw your access to the Retreat and any of the Services. Following such action, we will arrange to speak with you to discuss the matter and to determine whether you will continue with the Retreat or be asked to leave. Where you are asked to leave then our arrangement will terminate and no refund will be provided.
5.3 If you become aware of any inappropriate behaviour or comments being displayed or made by any Other Guest at any time during the Retreat then please notify us as soon as possible so that we can investigate and take appropriate action if necessary.
6. THE RETREAT VENUE
6.1 We expect you to treat the Retreat Location and Retreat Venue with respect. You will be personally responsible for any damage caused to the Retreat Venue, including any grounds, as a result of your direct or indirect actions or behaviour.
7. BOOKING AND PAYMENT
7.1 The Fee for attending the Retreat is as set out in the Schedule (“the Fee”).
7.2 The Fee includes the Services as set out on in the Schedule only. Any additional services, activities or support required will attract a separate additional fee.
7.3 You will be responsible for your own costs and expenses in connection with your travel to and from the Retreat and your accommodation whilst attending the Retreat. The Fee does not include the cost of any flights or transfers or any other expenses, including accommodation, food and drink (except specific food/drinks included in the Service description) or travel insurance that you may incur in connection with your attendance at the Retreat.
7.4 You must provide payment details at the time of booking and you authorise us to use these payment details for payment of the Fee or any instalment of the Fee, without any further notice to you, as and when any payment becomes due or to settle any other sums that may become payable to us by you in connection with the Retreat and in accordance with these Terms.
7.5 You should be aware that the Retreat is not ‘all-inclusive’ and whilst we may include a complimentary meal or drinks as part of the Services, unless any food and drinks are specifically listed in the Services description, they will not be included in the Retreat Fee and consequently you will be responsible for any food and drink expenses you incur. You should ensure you have the means to pay for your food and drinks as required for the duration of your attendance at the Retreat
7.6 If we agree to accept payment by instalments then you agree to provide payment of the instalments in accordance with the payment plan agreed at the time of booking. Each instalment that is received shall be credited to the outstanding amount of the Fee owed by you until payment of the Fee is received in full.
7.7 The Retreat is a Business Service and the Retreat Fee is non-refundable unless we cancel the Retreat as set out in clause 9.3.2.
7.8 The Fee is calculated based upon our knowledge and experience and the time, preparation, effort and availability of the Retreat and the Services and is not based on your actual usage and/or level of attendance or participation. On this basis you agree and acknowledge that:
7.9.1 you shall not be entitled to any form of credit to or deduction from the Fee for any non-attendance or lack of usage of the Retreat or Services on your part: and
7.9.2 the Fee is payable in full and non-refundable save for the circumstances set out in the clause above.
7.10 In light of our clear refund policy, no chargeback or threatened chargeback claims will be accepted. If you have any concerns with the Retreat or the Services provided as part of the Retreat then you agree to notify us in accordance with these Terms. If you pursue a chargeback claim without contacting us first then you accept such action constitutes a breach of this Agreement and you agree to indemnify us against any charges, costs or fees imposed on us by your debit or credit provider or our merchant service provider, along with our reasonable costs at a rate of £100 per hour.
8. COMPLAINTS OR CONCERNS
8.1 We want you to be entirely happy with your Retreat experience. In the event you do have any complaints or concerns about any aspect of the Retreat in any way then we ask you to notify us in person, or by email, as soon as possible and allow us reasonable time to investigate and seek to resolve your concerns before you take any further action. For the purposes of this clause further action includes stopping payment or making any chargeback or similar claims.
8.2 Where you do provide us with notice of a complaint or concern then we will confirm receipt by email and follow our internal complaints handling procedure to investigate and deal with your complaint or concern.
8.3 Nothing in these Terms affects your statutory rights.
9. AMENDMENTS AND CANCELLATIONS
9.1 Once your booking and purchase of the Retreat has been made and accepted by us, the booking can only be amended with our express authority and approval.
9.2 Either one of us shall have the right to terminate this agreement by providing notice to the other party in writing, where the other party is in breach of any provision of these Terms and where it is a breach capable of remedy, the other party fails to remedy the breach within 14 days of receiving notification.
9.3 We reserve the right to cancel your booking, without providing any refund, by providing notice in writing if:
9.3.1 you breach any provision of these Terms and it is a breach which is incapable of being remedied; or
9.3.2 for any reason the Retreat Venue or the Retreat Location becomes unavailable or inaccessible or the Retreat is unable to go ahead on the scheduled date due to any reason outside of our control as set out in clause 12 or due to government advice or Covid-19, or other virus-related rules, guidance, regulations or requirements. In such circumstances we shall use our best endeavours to source an alternative location or venue and/or arrange a suitable alternative date. Where this is not possible then we shall cancel the Retreat and you will be entitled to a refund of the Fee paid as at the date of cancellation.
9.4 If we are caused to make changes to the Retreat Venue, the Retreat Location or the date of the Retreat due to any circumstances that are beyond our control then your booking will be transferred to the alternative date, venue or location. If you are unable to attend the amended date, venue or location then you shall be entitled to cancel your booking but no refund will be provided.
9.5 Upon termination or cancellation of this Agreement for any reason any sums owing to us under these Terms shall become immediately due and payable.
10. CONFIDENTIALITY
10.1 We want to create a safe and secure environment for everyone attending the Retreat and to ensure that you feel comfortable sharing information, and in particular, confidential information. For the purposes of these Terms, Confidential Information shall mean ideas, know-how, business practices, customer or client details, concepts and techniques, plans, trade secrets, and other confidential and/or proprietary information whether expressed to be confidential or not (“Confidential Information”). It excludes any information that was already in the public domain or which was disclosed without breach of these Terms.
10.2 When you disclose Confidential Information to us, we agree not to communicate or disclose it, make it available to others, or use it for our own purposes without your consent.
10.3 When we disclose Confidential Information to you, or where it is disclosed by Other Guests, you agree that the Confidential Information belongs solely and exclusively to the person disclosing it, and that you will not share it or use it in any way other than in discussions as part of the Retreat.
10.4 Our obligations contained within this clause and clause 11 below, shall not apply where it is necessary for us to disclose in connection with legal proceedings, prospective legal proceedings, to allow us to obtain legal advice (whether or not in connection with this Agreement), where we have been directed to do so by a court or other body of equivalent jurisdiction or where we reasonably believe you are at risk of danger to yourself or others.
10.5 The provisions above shall continue in force notwithstanding termination for any reason.
11. INTELLECTUAL PROPERTY AND DATA PROTECTION
11.1 For the purposes of these Terms, Intellectual Property means all worldwide Intellectual Property Rights whether registered or unregistered, registrable or non-registrable, including any application or right of application for such rights and shall include copyright and related rights, database rights, confidential information, trade secrets, know how, trade names, business names, trademarks, passing off rights, patents and rights in designs.
11.2 When you attend the Retreat you may have access to materials, resources, information, templates, data and other content (“Content”). You accept that we are the owner or licensee of all Intellectual Property Rights and any other rights existing in the Content and that the Content can only be used for your personal use during the Retreat or in connection with the purposes intended by these Terms and no part should be shared, copied, disclosed, reproduced, published or made available to a third party whether or not for commercial reasons without our express consent. Nothing in these Terms operates to transfer ownership of any Intellectual Property Rights in any Content to you and you may not use any of our Intellectual Property Rights including but not limited to our trade marks, business names, domain names and any logos without our prior written consent. In the event of your breach then damages, loss, or irreparable harm may arise and you accept that we shall be entitled to seek relief, including injunctive relief against you.
11.3 We shall grant to you a personal, limited, non-transferable, non-exclusive, revocable, worldwide licence to access, view and use any Content we provide to you in connection with, or during, the Retreat solely for your private and personal use and strictly for the purposes as intended by these Terms.
11.4 Personal data in these Terms means any information which is capable of capable of identifying another individual, as further defined within the Data Protection Legislation which includes the Data Protection Act 2018 and the UK GDPR.
11.5 Any personal data you provide to us will be maintained, stored, accessed and processed in accordance with recognised data protection laws and legislation, as set out above. We shall only process your personal data to the extent reasonably required to enable proper delivery of the Retreat and Services, and shall retain it only for as long as reasonably necessary to allow completion and delivery of the Retreat and Services and to comply with any legal or regulatory requirements. For full details of how we process, use, collect and store your Personal Data please refer to our privacy notice which can be found at www.annakhanna.com/rise-retreat.
11.6 All documentation and information provided to us during the course of the Retreat will be retained in accordance with relevant retention guidance for a period of no less than 6 years.
11.7 This entire clause 11 shall survive termination.
12. FORCE MAJEURE
12.1 We will make every effort to deliver the Retreat to you but sometimes things may happen which are outside of our control (“Events”). Examples of Events can include, but are not limited to an act of god (which shall include but not be limited to fire, flood, earthquake, windstorm or other natural disaster), extreme adverse weather conditions, disease, epidemic or pandemic, strike, industrial action, lock out, lock down, war or threat or preparation for war, civil war, civil commotion, riot, armed conflict, imposition of sanctions, embargo, terrorist attack, nuclear, chemical or biological contamination or sonic boom, explosion, delays in transit, malicious or accidental damage, collapse of building structures or failure of plant or machinery, loss at sea, any act or omission of a telecommunications officer or third party supplier of services or any other circumstances beyond our control.
12.2 Should an Event occur then time for delivery of the Retreat shall be extended until a reasonable time after the Event preventing or interfering with the delivery and under no circumstances will we be liable for any loss or damage suffered by you as a result thereof. If an Event happens which causes a delay to the delivery of the Retreat then we will contact you as soon as we are able to confirm the details of the Event, the steps we are taking to mitigate the impact and when we expect to be able to proceed with the Retreat.
12.3 If an Event occurs which continues for longer than 12 months then either one of us shall be entitled to terminate this Agreement by providing 14 days’ notice in writing. Termination in these circumstances shall be without prejudice to any of our rights in respect of any breach occurring prior to termination. We will not be liable for any loss or damage suffered by you as a result of any delay caused by an Event and any refunds will be considered at our discretion
13. LIABILITY
13.1 We do not hold any proprietary interest in the Retreat Location or the Retreat Venue, or act in any form of agency capacity and we merely act as organiser, facilitator and host of the Retreat. We accept no liability in relation to any acts or omissions which are caused by or are the result of the Retreat Location or the Retreat Venue including but not limited to cancellation and damage to or loss of personal items occurring during the Retreat.
13.2 By purchasing access to the Retreat as a Guest you acknowledge and agree that:
13.2.1 these Terms do not constitute or imply any business relationship other than as set out within;
13.2.2 the Retreat is a group experience and any information, support and guidance provided will not be personal to you and should not be taken or relied upon as advice, guidance or information personal to you; and
13.2.3 you have not relied on any statement, promise, warranty or representation made or given by or on our behalf.
13.3 Subject to clause 13.4, we shall not be liable to you (whether caused by us, our agents, employees or otherwise) for:
13.3.1 any indirect, consequential or special damages, losses or costs;
13.3.2 any loss of profits, business, data, reputation or goodwill or any such anticipated losses;
13.3.3 any failure to deliver the Retreat or the Services or any part, where we are prevented due to an Event or another reason beyond our reasonable control; or
13.3.4 any losses arising from your choice of Retreat or the Services or your use of the Services once delivered.
13.4 Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence or for any fraudulent misrepresentation or any other form of liability that cannot be excluded or limited by law.
13.5 Subject to clause 13.4, our total liability to you shall be limited to the total Fee paid by you at the time loss is sustained.
13.6 You agree to indemnify us and keep us indemnified against all liabilities, actions, claims, proceedings, losses, expenses (including reasonable legal costs and expenses), costs and damages, howsoever suffered or incurred by us in consequence of your breach or non-observance of these Terms or any claim brought against us by a third party resulting from your use of the Retreat Services and participation in the Retreat.
13.7 In the event that any liability arises which may be attributable to the Retreat Venue or Retreat Location, then any claims on which we are obliged to, or we choose at our discretion, to pay you damages, shall be assigned automatically to us in order to mitigate our losses.
13.8 During the term of this Agreement, and at any time thereafter, you agree to take no action which is intended, or would reasonably be expected, to harm us, our agents, employees, contractors, or clients, or its or their reputation or which would reasonably be expected to lead to unwanted or unfavourable publicity to us, our agents, employees, contractors, or clients.
13.9 In the event a dispute arises in connection with this Agreement and the provision of the Retreat which is incapable of being resolved by mutual consent then we both agree to submit the matter for mediation by a CEDR accredited mediator. In the event a resolution is still not possible 30 days following mediation then legal action may be commenced.
14. NO GUARANTEE
14.1 We have made every effort to accurately represent the Retreat and the Services. Any testimonials and/or examples of results achieved or previous clients’ experiences, including the potential to achieve specific financial results, are not intended to represent or guarantee that you will achieve the same or any similar results or experience. Any reference to earnings or income is an estimate only and no guarantee that you will achieve any particular level of income or business success. Any examples of past achievements or business success, including any financial results, do not indicate, suggest or guarantee that the same is possible in the future and on this basis, we make no guarantee, representation or warranty with respect to the Services provided.
14.2 You agree and understand that your participation in the Retreat and access to the Services does not guarantee any particular benefit, results or success, whether financial or otherwise. During the Retreat, you will be provided with access to information, resources, people and support all designed to benefit you but it remains, at all times, your responsibility to take action and to implement the necessary information received and/or any skills or tools shared. Your success and any results are dependent on factors which are outside our control and for that reason we are not able to guarantee that any particular results or success will be achieved.
15. ACCESS TO THIRD PARTY EXPERTS
15.1 As part of the Retreat, we may offer you the opportunity to gain access to third party consultants, experts or trainers (“Experts”). Experts may offer content, information, materials, advice or support (“Information”) and may engage in sessions or host training or other information sessions.
15.2 Engagement with any Experts we provide access to is not compulsory and at all times you will remain responsible for deciding whether to engage with the Expert and participate in any sessions they offer. Whilst we will endeavour to only use or introduce Experts who are professionals and known experts in their subject area, we do not undertake any formal background, reference or other credential checks.
15.3 Any information shared by Experts will be intended for use as directed by them and you should not rely on it as personal to you unless the Expert expressly confirms it can be used in that way. Any action you take based upon information shared by an Expert is strictly at your own risk and we do not accept any liability for any reliance placed on any information provided by any Expert.
15.4 Unless expressly stated, Experts are not employed, affiliated or endorsed by us and we make no representations, warranties or guarantees as to the accuracy, validity or suitability of any information or advice they provide. It remains at all times your responsibility to verify your own facts and information and undertake such due diligence as is necessary and relevant.
15.5 Should you wish to engage with the Expert directly then you will need to enter into a separate arrangement with the Expert which will be governed by separate terms and conditions and separate payment arrangements. We will not be a party to this arrangement and will have no liability in connection with any agreements made between you and an Expert directly.
16. CONTACT WITH US
16.1 The Retreat will be delivered by Anna Khanna Ltd. If you want to contact us you can email us at hello@annakhanna.com.
16.2 Where these Terms refer to the provision of notice, this must be provided to us in writing by email, at the address set out above, or by post using the address above. All emails and post will be deemed served 48 hours after sending.
16.3 All contract between us with be via email. We will contact you using the email address which you provide at the time of purchase and it shall be your responsibility to notify us if this changes. This condition does not affect your statutory rights.
17. GENERAL
17.1 In the event any provision of these Terms is deemed to be invalid, or unenforceable for any reason then that provision shall be struck out and the remaining provisions shall remain valid and enforceable.
17.2 All titles and headings used within these Terms are for reference purposes only.
17.3 We shall be entitled to transfer any of our rights and obligations under these Terms at any time, without notice to you.
17.4 No failure or delay by either one of us in exercising any of our respective rights under these Terms shall be deemed to be a waiver of that right, and no waiver by either one of us of a breach of any provision of these Terms shall be deemed to be a waiver of any subsequent breach of the same or any other provision
17.5 These Terms and any dispute or claim arising out of them (including non-contractual disputes of claims) shall be governed by the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.
17.6 Where we deem it necessary to vary or modify these Terms (other than the Retreat Fee) then we shall notify you of any changes by email and your continued participation in the Retreat (or lead up to it) will be deemed as your acceptance of any changes.
17.7 Save as provided for in clauses 10.3 and 13.8 the Contracts (Rights of Third Parties) Act 1999 shall not apply.
Schedule 1
Retreat Schedule
Retreat Dates: 25th - 27th June 2024
Retreat Location: Marbella
Retreat Venue:
Retreat Fee: £1997 or 12 payments of £183
Retreat Services:
1. 1 x Welcome dinner (food and non-alcoholic drink included);
2. 1 x Guest Expert session
3. 1 x wellness session;
4. 3 x lunches (food and non-alcoholic drinks included);
5. 6 x intensive business planning sessions to plan out Q3 & Q4 of 2024
6. Group coaching and Implementation sessions
7. A clear scalable digital product suite and a bespoke content plan for Q3 & Q4 of 2024
Please inform us of any dietary requirements
We shall use our best efforts to ensure that each Guest has the opportunity of a hot seat, but we make no guarantee and we accept no liability nor will we provide a refund if you are not offered a hot seat opportunity.
